About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

170 ratings and 115 comments received in the last 90 days.

27 May 2026

Fantastic service from a great team. Steve and Jason treated me very well.

16 May 2026

Pierre was very good. He gave great service and kept us up to date with the car. He even came in on his day off when we came to collect the car.

15 May 2026

Really helpful and very respectful.

11 May 2026

My experience was fantastic from start ti finish. Michael was very knowledgeable, friendly and informative!

03 May 2026

Megan was friendly, helpful and professional throughout the sales process.

03 May 2026

Good service

02 May 2026

Jason Tack was helpful and attentive through the whole process. He was knowledgeable and helpful and made the whole purchasing process a great experience

02 May 2026

I was very pleased with the whole experience at Syntner Tring. George Hudson was a pleasure to deal with. The car was excellently prepared when I picked it up. Signing for the car and finance was clearly explained. This is my 3rd car from Tring.

01 May 2026

Very helpfull ,Good knowledge of the vehicle of the vehicle i was interested in.

29 April 2026

Megan was really great, knew her cars and was very accommodating. I never felt at any point that I was being

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28 April 2026

The process of purchasing the car was straightforward and we were kept informed throughout.

22 April 2026

Excellent all round from reception to Matt and Kevin.

19 April 2026

Proactive, engaged, keen to help without being too pushy or just thinking about their commission.

15 April 2026

Sales person was very friendly and helpful and not pushy. Sales centre was well kept and we were looked after.

15 April 2026

The local staff were helpful in every way. I managed to get the vehicle i wanted for a reasonable price. It was delivered as planned. Not much to dislike really. The whole process was a very positive experience.

14 April 2026

Amir was very knowledgeable about the car. He was not pushy at all and listened to my needs. A car was found in stock that and delivered quickly. Amir spent time going through all of the car when I picked it up, so I was confident driving away

03 April 2026

All good

03 April 2026

The staff at Sytner Tring BMW were excellent and, in particular, George Hudson, who dealt with the purchase of our car. George was knowledgeable and had a friendly approach. He made the whole process that much easier.

01 April 2026

Synter Tring were so welcoming and nothing is too much trouble

29 March 2026

Very clear and helpful explanations and communications throughout when deciding upon and collecting the new car.

24 March 2026

George was very good at understanding our wants and needs. He answered our many questionsand was professional and personable at all times.

10 March 2026

Friendly staff, great service,

06 March 2026

Gerry Lane was extremely knowledgeable about X3s and ensured that the new car matched my requirements precisely. Despite a unforeseen delay on delivery, Gerry kept me informed and ensured that i was fully aware of the situation. He is a credit to BMW

06 March 2026

We were extremely satisfied with our experience. Pierre was amazing-thoughtful, attentive, and committed to working within our budget requirements. He made the whole process smooth and stress-free, appreciated his professionalism and support

06 March 2026

Megan (BMW Car Sales Executive) and her Manager, Kevin, throughout the process of test drives, part-ex, financing and final agreement were very professional and friendly. My 26 plate car covered by black cover & red bow was swifty revealed-PERFECT!.

05 March 2026

The whole process was extremely protracted and too many forms to sign. I would have preferred to spend that time being taken through the car controls and my personal settings applied. That said the sales team could not have been more accomodating.

05 March 2026

Helfpul and insightful from first look to handover. Matt made going through all the paperwork and information clear and conscise. Couldnt of asked for a smoother process. Would 10/10 go back to Tring dealership.

04 March 2026

Very satisfied with my complete experience. Ahsan was fantastic, polite and attentive throughout the whole process, credit to your company.

04 March 2026

I have given 5 starts because, the experience was made very easy, it was informative and had no issues at all from start to finish.

27 May 2026

Kept me informed

27 May 2026

Great service all nice people, Callum in service was really good, and a enjoyable experience.

27 May 2026

Communication was good. Delivered back on time, nicely cleaned.

26 May 2026

Nice people, great service agent, Callum, good coffee. Serviced while I waited and all faultless , thank you.

25 May 2026

Kindly fitted me in when they were very busy

25 May 2026

Exceptional service!

23 May 2026

I am still waiting for a quote from the body shop to repair damage

21 May 2026

Efficient and friendly service. Good communication.

19 May 2026

Very efficient, kept me informed throughout the service, Alex and Aaron were very professional

19 May 2026

I received a great customer service. My car got collected from home in the morning, and it was returned back at lunch time, all serviced and washed.

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19 May 2026

very helpfull keep me updated great experience thank you

18 May 2026

Very good service by Callum Wilson during the visit. Before the visit I received 2 automated confirmations: The 1st stated 11.00 am, the second 9.00. I phoned to check and was verbally told 10.00. This needs sorting.

17 May 2026

Great service as always

16 May 2026

First class end to end

16 May 2026

Rapid service, polite and respectful staff

15 May 2026

Reception , environment , communication

15 May 2026

Didn't wash my car when they said they would left a bolt of the will out

14 May 2026

Great service from the service team. Friendly and polite staff.

13 May 2026

Gerry Lane was very helpful and patient with me whilst I deliberated on my next new car

12 May 2026

Firstly Atif was friendly and helpful in sorting out issues with the lease company. Then because I could not collect the lady who worked there Saturday and Sunday was beyond helpful and engaged with my 2 year old daughter. A very pleasant experience

06 May 2026

We delivered the car with a flat tyre. We advised the service adviser we thought the wheel was possibly damaged. (It is a recurring fault with this car) and could they check the wheel first. They didnt bother checking the wheel delaying the repair

05 May 2026

As usual a very painless experience. Mainly because of George Hudson who sold us our car a few months ago.

04 May 2026

Nathan and Emma in the body shop were super helpful and got my car back on road in no time

04 May 2026

Pleasant experience, everything carried out swiftly, without issue.

03 May 2026

Very quick and pleasant customer experience

02 May 2026

The service was efficient, professional & all staff extremely helpful, could not of been better.

02 May 2026

Swift service, informative email sent with a video of the car

01 May 2026

Amazing customer service

30 April 2026

Booking process efficient but left the security wheel nut on the wheel. Fortunately it was still in place when I got home and I was able to retrieve it.

29 April 2026

28 April 2026

I went to have personal number plate replaced but the garage was able to carry out a servt that was due while I waited

27 April 2026

The staff were attentive and engaging, notably Atif, and the quality of the work was excellent.

27 April 2026

Efficient, polite and helpful

26 April 2026

It was excellent all round

24 April 2026

Excellent service from beginning to end.

23 April 2026

Great service. Only challenge I had was not being able to talk to someone to book the service. You call the dealership, they send you a text with a link to WhatsApp and you then make the booking through there. Not what I'd expect from BMW.

22 April 2026

All staff were attentive and clearly wanted to resolve this warranty issue

21 April 2026

I spoke with Joao re my concerns and next actions. He was very helpful and explained my concerns and questions very clearly. Thank you

21 April 2026

Staff were all friendly and polite. Waiting area was comfortable and refreshments were provided. I was updated regularly about progress of the service.

21 April 2026

Very helpful polite also let me know everything that was happening

19 April 2026

The service was quick polite and very helpful

19 April 2026

Alex was great, and also Lisa (front desk) was lovely. Thank you

17 April 2026

Easy check in and work carried it as intended. Very pleasant staff.

16 April 2026

Callum was very helpful and prompt when I arrived. He offered to have something looked at on the car that may have been relevant to a future service. The health check was also very thorough, and the mechanic actually measured the brake pads.

13 April 2026

the staff are very professional and polite and a pleasure to deal with

12 April 2026

Callum was incredibly knowledgable and was a very professional specialist. He kept me up to date all the way through and his kind and light hearted, yet professional manner really put me at ease.

09 April 2026

I was told it was a while you wait appointment and would take 90 mins to 2 hours. It took nearly 3 hours!

08 April 2026

Work was completed and the fault diadnosed correctly, however the fault was found to be defective due to some kind of liquid splilt on the window switch. We had to pay when it wasnt us that spilt it. We have had the car approx 4 months.

04 April 2026

Whilst service contact was generally courteous and helpful (inc. managing to cut the cost of a replacement tyre by £40 from the initial estimate) I was disappointed by slow communications, and twice contacted him later than he had promised contact.

02 April 2026

Not good service at all

30 March 2026

The good:- Easy booking in process. Price was acceptable Receptionist was excellent. Very friendly and attentive. Not so good. No response on request for minor bodywork repair, despite being promised. Price for tyre ambiguous

30 March 2026

Happy with communication, quality and how job was completed.

30 March 2026

They left air freshener on the seat but didn't fixed.

29 March 2026

I have not given full marks as I still have messages appearing on the sat nav which indicate that I still have a problem which I do not have.

29 March 2026

All round great visit

25 March 2026

Great professional service

25 March 2026

Excellent service all round

24 March 2026

Atif as always goes to extraordinary lengths to make sure the work on my car goes to plan, he's a real asset. Unfortunately, the work did not go to plan and the technician looked at the rear differential and not the front one.

23 March 2026

Prompt service after turning up on spec

23 March 2026

Clear explanations on the prices and the works to be done. Staff is very friendly. Given a good loan car.

23 March 2026

Polite, professional and friendly

19 March 2026

Delay in starting work on my car. Returned with a broken handbrake switch & not advised. Service manager reluctant to accept responsibility. A week later and I am still waiting for an update as to the resolution. Really poor customer service - again!

18 March 2026

Trying to book a service was a nightmare. Your AI telephone is a nightmare. I had to leave a message then when you returned my call my phone rang once and went to voicemail. It took 5 attempts to book the service. 5 stars for staff at Tring!

16 March 2026

Good - I like being able to wait as the centre is quite remote

16 March 2026

Friendly staff. Kept informed about my car.

16 March 2026

Car parking was the main issue. I had to circle the car park at least five times and then had to resort to parking in a non approved area.

16 March 2026

Disappointing that an issue wasn't covered by the warranty despite poor BMW design.

14 March 2026

The job was carried out successfully

14 March 2026

I was kept well informed with what was going to happen with the service. Service was done on time.

14 March 2026

Great friendly service from Jack

13 March 2026

Always a pleasure. Have been a loyal customer for years and love the meet and greet service.

13 March 2026

Very helpful and knowledgeable

12 March 2026

Whole experience was straightforward from online check to drop off and communications ongoing.

12 March 2026

Able to work in a quiet space and communication about car progress was good thank you

12 March 2026

Efficient, reliable and friendly service

10 March 2026

After a recalibration following a windscreen change, the software issues were still there and the cleaning had not been done, which I had requested. It was only after calling was I informed there was an error they didn't fix.

09 March 2026

Car put back on road.

08 March 2026

Booking was easy, communication was excellent, everything happened as expected and in good time. Service and showroom staff were friendly and helpful

07 March 2026

Faultless customer service

07 March 2026

Asif kept me updated at regular intervals

07 March 2026

Good communication

06 March 2026

Swiftly resolved an ongoing issue regarding a complexed warranty job.

06 March 2026

Alex was extremely helpful

04 March 2026

The whole team were brilliant Great communication and went above and beyond

03 March 2026

considerate staff, went out of their way to accomodate an emergency issue as well.

03 March 2026

Unhappy with the £25 charge for the courtessy car. It as waved when I questioned it. This is a short sighted policy. Other dealerships offer this FOC meaning they are more likely to recieve future service business. Never been charged before anywhere.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Tring BMW

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09.00 - 17.00
Sun:10.00 - 16.00

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map