About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

209 ratings and 137 comments received in the last 90 days.

11 February 2026

Excellent service from Meghan

09 February 2026

Ahsan and the team was amazing, great service as always couldn't be happier

04 February 2026

Absolutely fantastic, the staff are so welcoming and warm. The whole process was made simple any questions were answered without hesitation.

28 January 2026

Jason the salesman was extremely professional and found the car I wanted

20 January 2026

Professional, courteous, efficient

15 January 2026

Matt was v helpful and positive throughout. It was quite a long wait, but Matt kept us updated on a weekly/fortnightly basis. Also v responsive and no negative surprises.

12 December 2025

Everything was simple, and efficient

08 December 2025

All great thx

02 December 2025

Made the experience of buying a new car pleasurable. We thought Amir was very good at his job, friendly, helpful and knowledgable

22 November 2025

Was served quick and easy. Had no issues when we were there

See all reviews

21 November 2025

Because the car had a recall & you kept me in the know of what was going on

20 November 2025

Good sales experience, listened to our needs, didn't over sell

19 November 2025

As mentioned above, amir was always contactable, made it so personalised by taking every part of the journey a step further going above and beyond! He is an asset to the team, I wish more sales people were more like him!

11 February 2026

The Centre was fine, the new booking process is extremely frustrating.

11 February 2026

I was kept informed of the fault

09 February 2026

Alex served me. He was efficient, friendly and respectful. I was happy with the work done on the car.

09 February 2026

Polite , courteous and helpful.

09 February 2026

Came in my with E92 M3 for the airbag recall. All sorted with no fuss and even got a complimentary health check, all while I waited in comfort.

08 February 2026

I was satisfied with the equality of service provided. Jack Price, service advisor was friendly and professional. He kept me updated at every stage of the service of my car.

08 February 2026

Job done as promised

07 February 2026

Managed the MOT making sure fault issues were corrected before the test.

07 February 2026

Great service from the team

05 February 2026

Quick and easy with good communication.

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04 February 2026

Fantastic service & very helpful staff..

04 February 2026

Mixed, a good job in checking over the car. The recall potentially identified a leaking water pump. This was not covered by the recall so I asked for BMW to review this. Was told No.

04 February 2026

I thought that the price for what is a very basic service was far too high. I appreciated having the car washed but I was suprised that the inside wasn't vacummed. The staff were nice.

02 February 2026

Their customer service was excellent. Really clear and really helpful.

02 February 2026

Just a service going as expected

02 February 2026

All work completed perfectly and at a very reasonable price. Both the reception staff and Samuel Gray (service advisor) were very welcoming, friendly and professional. Great members of your team!

01 February 2026

Usual greal attention

31 January 2026

The one thing the last service has taught me is that the expectations of owning a BMW is nothing short of a living nightmare, from the after service report to the amount of money the repairs were going to cost! I'll be seeing my regular mechanic

29 January 2026

Quick, on point, and very helpful, solved my issue very professionally

28 January 2026

Speed of collection process could be quicker.

28 January 2026

Good people and great service

28 January 2026

Excellent all-round.

26 January 2026

Absolutely brilliant, they only had the car one night

25 January 2026

Excellent

25 January 2026

Efficient booking service and general service

24 January 2026

Samuel took care of my problem with the car and was very professional and helpful.

24 January 2026

Very professional great service, very polite

23 January 2026

A professional and pleasant team of personnel.

22 January 2026

Service was fine, and staff helpful. It was a pity that the waiting area was so cold.

22 January 2026

Nathan was bang on. From first contact to collection of the Vehicle.

20 January 2026

You did everything you said you would and kept me informed

18 January 2026

Everything went as planned. No hidden costs.

18 January 2026

Everything was good.

18 January 2026

Good and timely information from the service advisor

18 January 2026

Excellent service

16 January 2026

All went well with the work.

15 January 2026

Good service and well treated while I'm waiting to collect my vehicle. The service was done and vehicle was.handover before the time agreed

15 January 2026

Disappointed. We had an oil service warning on the PCM so brought it in. The mechanic didn't not reset the PCM after doing the service so we had to bring the car back in for it to be reset and cleared. We don't live locally so annoying.

14 January 2026

Good comms and all on time

13 January 2026

Great service throughout, highly responsive and helpful.

12 January 2026

Job was carried out quickly and without any problems

12 January 2026

Excellent service brilliant customer service cannot fault in any way

12 January 2026

Feedback was good from the team at Tring. However no courtesy car available for at least three further weeks which is pretty inconvenient given the location of the dealership

12 January 2026

Good price, quick turnaround and friendly customer service. Happy to travel to Sytner Tring even though not my closest dealer given the above.

11 January 2026

Continue to enjoy the service here - all the staff are fantastic and extend a special thank you to Aaron, Nathan, Alex and Ashley for this visit.

11 January 2026

Communication about the scope of work was confused. While I accept the need for some items emerged during the works I believed the hand brake clip replacement was included within the cost quoted at the start. Not so it will be £500 more.

11 January 2026

Because you asked me to do so !

10 January 2026

The service and the communication was wonderful, clear and informative. However the courtesy car when issued was dirty and clearly was not cleaned when issued, food and hair everywhere would have expected better. No charge was applied as a gesture.

06 January 2026

Only comment is that the Vehicle Health Check says all 4 tyres are the same (original equipment) whereas two of them are actually Pirelli.

06 January 2026

My DashCam was installed quicker than expected. It looks and works great. The car then received a full under car check and a complimentary valet. BMW Tring are always so efficient and reliable. Top notch service.

06 January 2026

Dealt with 90% of requirements

05 January 2026

Overall very happy but process took longer than advised.

03 January 2026

Easy to use, very efficient. Sam was very knowledgeable and helpful

29 December 2025

Good service

29 December 2025

Firstly i must say the staff were extremely good, however the facilities were awful, the mot ramp broke, was replaced and the new one then broke all resulting in my mot eventually completely running out and me having to go else where.

29 December 2025

Politeness was second to none and your receptionist was very attentive making coffee as needed

29 December 2025

From reception to the completion of repair - could not fault it!

28 December 2025

Everyone was very helpful and polite

27 December 2025

Friendly and efficient

27 December 2025

Lovely atmosphere, clean, professional and great at keeping me updated.

26 December 2025

The team continue to be warm, welcoming and providing a personalised touch, both prompt and efficient servicing whilst waiting in a clean and professional showroom with fast wi-fi. I wouldn't trust anyone else to look after my vehicle.

25 December 2025

My vehicle was very well looked after and i was kept informed and updated and everyone in Tring is always very welcoming.

25 December 2025

Job done

24 December 2025

Great people, genuinely personal service, highly informative and communicative. Also exceptionally efficient and time-effective.

22 December 2025

Very personal touch, lots of information and help

22 December 2025

They offered car to be washed and then didn't wash it!!

21 December 2025

The service was fine and the vehicle report clear to understand. I was disappointed with the car cleaning as the dashcam cable had been pulled out of the camera and the rear camera pulled off its mount. Shame the car wasnt treated with more respect

20 December 2025

Absolutely faultless from the moment I walked it to the moment I left.

20 December 2025

Everyone very helpful.

20 December 2025

Nice and easy process of booking the car in and then nice servi e when attended and collected the car. So much better than Wycombe Sytner

19 December 2025

The starter motor replacement part was said to be in stock but wasn't when I arrived for the service. Better planning will help.

18 December 2025

Identified "perished" sections of tyre, and while "not red", there was no suggestion of what will need to be done and when in future

16 December 2025

Car was returned with low tyre pressure warning. After service this is not acceptable.

16 December 2025

Asif kept me totally up to speed with the repairs on my car

15 December 2025

Answered all my queries.

14 December 2025

Booking process was easy and slick, looked after by all the team at the dealership

13 December 2025

Always satisfied

13 December 2025

Atif was on the ball & kept me well informed.

11 December 2025

Easy to book, made to feel welcome on arrival, service filmed which I like. Friendly service advisor who kept me informed. Really good service

10 December 2025

Updates given

10 December 2025

The Service Advisor listened to my needs and the team carried out the work above and beyond my expectations. I feel confident in their expertise and the work they've done on or recommended for my vehicle.

08 December 2025

Seat and mirror set in different position. Washer fluid frozen at -5 so you must have used summer fluid. Expensive. I think the last service at BMW main dealer.

08 December 2025

On time, pleasant, professional and communicative. Costs were in line with what expected and helpful advice.

07 December 2025

Emma and Nathan made the whole experience so much easier . Always informed me of updates . Exceptional

07 December 2025

Very efficient and pleasant service

05 December 2025

I'm

04 December 2025

On the the day I was completely satisfied.

04 December 2025

Conducted efficiently and on-time will minimal hassle.

03 December 2025

It's OK. Nothing special, but nothing wrong with the service. People are polite. Service is expensive for a first service oil change.

03 December 2025

all good

03 December 2025

The only thing I felt let down by while I was having the car serviced was the broken coffee machine ! Outside of that, it was a great experience.

02 December 2025

Rory was amazing from start to finish. I have dealt with some really pushy sales men before but I didn't feel like I was being pushed into any sale. He went through everything with a fine tooth comb, nothing was left out.

02 December 2025

Efficient and timely

02 December 2025

All good. No call to say the car was completed and ready for collection. Over reliance on texts and links.

02 December 2025

Always kept me informed regarding my vehicle progress and were clear about the cost. Appreciated the car wash also.

02 December 2025

See above

01 December 2025

Product recall - prompt , efficient service

01 December 2025

Very professional and efficient

01 December 2025

You did the work you said you would do mostly within the quoted timeframe and cost you stated. Work seems to be of reasonable standard and you were able to get it booked in and sorted in good time I'd expect no less.

01 December 2025

Fast and efficient, friendly and polite staff

01 December 2025

Service was timely, pleasant and efficient. It was a shame the coffee machine wasn't working though!

30 November 2025

Excellent communication before and after the vehicle inspection

29 November 2025

As above

29 November 2025

Good service

29 November 2025

Attention to detail.

28 November 2025

Absolutely professional and very easy to deal with

28 November 2025

Same as above: excellent service, good communication , friendly and helpful

28 November 2025

Perfect service, above and beyond.

28 November 2025

Excellent service. Thank you.

27 November 2025

Same as before, quick, friendly service.

26 November 2025

Well looked after by Jack

26 November 2025

very helpful and sound advice from Alex in your service department at BMW Tring

26 November 2025

Everything goes great

25 November 2025

I am still chasing updates, but most of the time I am unable to speak to the correct department. Both my wife and I keep being told that someone will call us back with an update, but no one does. It is extremely frustrating to find ourselves in this

24 November 2025

Service and communication was great was offered a car clean which I felt was not very good and a number of areas missed.

23 November 2025

Work done promptly

22 November 2025

Amazing customer service by Jack from start to finish. I requested a drop off home which he got one of his colleagues to do. Keep me informed of the progress of my car and called when it was ready for collection.

22 November 2025

Quick, friendly efficieñt service; all points I raised beforehand fully covered and to my satisfaction

22 November 2025

Getting fed up with having to buy tyres all the time

21 November 2025

Excellent service

20 November 2025

I am always accomadated at a time that suits me. Thank you again.

19 November 2025

Spoilt again by tyre's! I can now remember at least 6 occasions when you had opportunities to replace a tyre on one of my BMW's, but due to significant price variances with others, it went elsewhere. Also why you never get my MOT business.

18 November 2025

Very efficient

18 November 2025

Everything that needed to be done was completed quickly. To have the car cleaned as well was appreciated.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Tring BMW

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09.00 - 17.00
Sun:10.00 - 16.00

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road, Cow Roast, Tring, Hertfordshire, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map