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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
393 ratings and 198 comments received in the last 90 days.
09 September 2024
Excellent customer service, knowledgable sales man, very helpful plus great follow up before and after the sale.
06 September 2024
It was a smooth experience, no real hassle i can think of. I was clear how i like to buy my cars and this expectation was met.
28 August 2024
Steve and Jason at Sytner Tring were extremely helpful during the process of buying my M2, right from my initial enquiry through to post delivery.
23 August 2024
Ahsan, the salesman, explained the cars features well and answered all my questions
13 August 2024
Quick turnaround
03 August 2024
Very attentive service
01 August 2024
Altogether a very smooth service . Brilliant
31 July 2024
Absolutely satisfied, although would have loved if the car was delivered to me on a truck; a bit of a push to be honest as they made it clear to me from the onset that they haven't got the scope to meet such a requirement.
26 July 2024
Very satisfied, Megan went the extra mile to help us.
24 July 2024
The experience of buying the car was smooth, not complicated and Jason was very efficient. We received our car 3 months earlier than initially expected which was a welcome surprise!
24 July 2024
Gerry was a complete professional and very helpful.
17 July 2024
Very quick, easy and informative process.
06 July 2024
Great communication
05 July 2024
I have visited many centres for 20 years either as a customer or visiting with family friends, On this occasion Steve Gonzalez, Jason Tack, Kevin Badrick and Simon Childs were nothing short of truly amazing from initial enquiry through to handover.
03 July 2024
It went smoothly
03 July 2024
Good communication
03 July 2024
very good service
03 July 2024
From Reception to Sales Specialist Ahsan Yousaf, completely satisfied, informative, spent time handing over the car, going through paper work & signing, delivery on time, quick & efficient, could not of been better.
03 July 2024
Fast delivery
02 July 2024
Could not fault Guvinder for the service he provided!
02 July 2024
Gerry lane your sales staff has always looked after me, he does his job completely to my satisfaction he never try's to push me into anything just fulfills all I require a 5* service
02 July 2024
Good communication to include digital personal messages which was a lovely touch. Effective introduction to the BMW app and the benefits of the new car before leaving the showroom.
29 June 2024
No problems and delighted with overall service
28 June 2024
Megan and George were great to deal with. Very easy to talk to, negotiate with, and a breath of fresh air. There was no typical "I'll have to talk to the sales manager".
26 June 2024
Kaiser and Kevin were really helpful and professional and made my experience with Sytner Tring pleasurable.
11 September 2024
The vehicle was picked up on time. The issues of repacing the ERG unit was finally resolved after waiting three years and the service was also completed. The vehicle was then returned in plenty of time. This level of service was greatly appreciated.
11 September 2024
The service was Excellent.
10 September 2024
Brilliant happy customer from the meet and greet to the collection of my vehicle Outstanding service thank you ??
09 September 2024
Easy process
09 September 2024
Service was everything it should have been
09 September 2024
Overall outcome has been good so far. Sytner Tring has an excellent customer centric service.
07 September 2024
Again, amazing attention from everyone!
07 September 2024
All problems dealt with in good time
07 September 2024
Staff excellent scope limited by policy
07 September 2024
Apart from completing all work required. The customer service was exceptional. So easy to deal with and included collection and delivery service. Thank you.
06 September 2024
Alex Chou was excellent in keeping me up to date and arranging for my car to be delivered to my home when the service overran.
06 September 2024
Excellent service
06 September 2024
Great job good price Car service clean poor tho
06 September 2024
Polite, professional approach.
04 September 2024
Very satisfied with the dealership
04 September 2024
No issues at all..
04 September 2024
I waited for my service to be completed and was directed to a quiet area so that I could work for the 2 hours.
03 September 2024
Ben was great
03 September 2024
Very good
03 September 2024
Booking in person was easy; everything happened as requested; I was given the option of work required in the near future of having this done immediately or postponed to a later date; the work was completed promptly and the car returned the same day
03 September 2024
After a few visits , Tring is well organised and has a good atmosphere.
02 September 2024
Efficient service and very polite staff.
02 September 2024
Everything was done as requested and there was no stress.
02 September 2024
All done within the time expected. Comfortable waiting area. Was informed of progress while waiting.
02 September 2024
Polite helpful prompt
02 September 2024
Everything was done on warranty which was great the only thing was I was asked if I would like it cleaned complimentry I said I would ,but it wasn't cleaned
01 September 2024
Because the staff at Sytner Tring are very polite and helpful
30 August 2024
Warranty fault identified and rectified first time without any issues
29 August 2024
10/10 always good to come to sytner tring.
28 August 2024
Informative and polite
28 August 2024
Always seamless from start to finish
26 August 2024
Everything was done on time
26 August 2024
Great service, great value and all done quickly
26 August 2024
Very helpful, efficient, great communication. Far better than BMW Watford (Group 1). Both our cars will now be coming to Tring.
26 August 2024
The clean was not great. They didn't hoover the boot and the exterior still had marks on it including on the windscreen
25 August 2024
Everything got done, and a little bit more (Thanks Phil).
25 August 2024
Very efficient, no hanging around which I appreciated as had to get to work .
25 August 2024
Fantastic service throughout.
24 August 2024
Overall this service experience was excellent. The individual that I dealt with was knowledgeable and friendly.
24 August 2024
Excellent service all round through booking to reception, service and hand over.
24 August 2024
As above and I was kept informed of progress
24 August 2024
Fitted dash cam and explained thoroughly how to operate it without rushing - excellent !!
22 August 2024
See above
22 August 2024
Easy to deal with
22 August 2024
Very helpfull ben was great and car was checked over and all ok
22 August 2024
Quick service, helpful video of the service and complimentary car wash.
21 August 2024
I didn't purchase from Tring. I bought it from High Wycombe showroom. However, I must say the I am absolutely disgusted with Tring. I can't believe they are part of Sytner. They delivered.y X4 with "Got to be" mascara inside.
21 August 2024
My recently purchased car developed a very annoying rattle. This would be annoying on any car but even more so on a BMW. Sytner's technician and his colleague, Sam, on service reception were determined to resolve the problem and eventually did.
21 August 2024
Service advisor very helpful.technician identified and fixed problem very efficiently.
20 August 2024
Work was completed efficiently and allowed me to get away ahead of schedule.
19 August 2024
Friendly and eficient
18 August 2024
See abive
18 August 2024
Nothing was too much trouble, very friendly
18 August 2024
The team were all very welcoming and efficient
17 August 2024
Great communication and service
17 August 2024
Seamless service
16 August 2024
Thorough and efficient
15 August 2024
Excellent service
14 August 2024
Nathan lynch went above and beyond
13 August 2024
Was filling there like between friends
13 August 2024
Very satisfied, great service.
12 August 2024
Just did what I wanted quickly and efficiently.
12 August 2024
Good customer service and product
12 August 2024
I received excellent service and attentiveness from Sam in Service. This was followed up with perseverance and understanding by both Sam and the technician, Phil. The annoying problem with the car seems to have been resolved and I can start enjoying.
12 August 2024
BMW goodwill gesture appreciated. Like the video of inspection
10 August 2024
Again. Customer service was great from Jack. Kept in the loop on status of vehicle and proactive in contacting.
10 August 2024
Excellent service.
10 August 2024
No issues and everything explained by service advisor.
10 August 2024
Matt Haynes worked to ensure I got day and time around my work schedule
10 August 2024
I felt that they really tried to do there best and made improvements in my car
10 August 2024
It's a shame to drop of a M3 touring for warranty work and get given a 2 series courtesy car, should be at the very least size for size comparable
09 August 2024
Job done on time at price quoted
09 August 2024
Service was not unreasonably priced
09 August 2024
Everything went smoothly and it was lovely to have my car washed and cleaned as part of the service.
08 August 2024
Could not fault service provided and also was kept informed at all times
08 August 2024
I been mentioned already!!!
07 August 2024
Very happy, top service from the team.
06 August 2024
Slick operation
06 August 2024
amazing team Sam, Phil, Guv, Nathan, Elayne and reception staff.
06 August 2024
The service advisor Nathan Lynch was very professional, and when I came to collect the vehicle, he noticed that it had not been washed as promised. He offered to do it himself, and did so there and then. A good customer service experience.
05 August 2024
Very polite and prompt service, access and car parking were both easy.
05 August 2024
The drivers were brilliant from Tring and Ben was first class
04 August 2024
Initial plan was delayed due to a power cut and activation code from Germany
04 August 2024
Overall satisfaction is 5 stars - completely satisfied. From reception to the final resolution, the team was professional, communicative, and went above and beyond to address the cracked wheel situation to my full satisfaction.
04 August 2024
Because I was and always impressed with your professionalism
04 August 2024
Got what I asked for and all staff very friendly
04 August 2024
In addition to recall work, puncture found during courtesy inspection and tyre fitted next day at reasonable price.
03 August 2024
BECAUSE THEY WERE VERY COURTEOUS WHEN WE ARRIVED AND THEN EXPLAINED THE CAR THAT WE BORROWED FROM THEM FOR A COUPLE OF HOURS.
02 August 2024
Great stuff and people who keep you updated constantly
31 July 2024
Just as you would hope for.
31 July 2024
Trustworthy and efficient.
31 July 2024
All good.
30 July 2024
I felt that I received good service from dropping my car off to collecting it after service.
29 July 2024
My service/MOT was managed by Nathan Lynch. He displayed extreme patience in setting up my phone with both finger ID and the BMW app ! I would also give credit to the lady on Reception (sorry not to have her name) who ensures a friendly welcome
29 July 2024
I did expect some goodwill towards the repair, however, on this occasion BMW exceeded my expectations by covering the full amount.
29 July 2024
Problem was fixed, good comms throughout
29 July 2024
car repaired quickly and kept informed of what was needed
29 July 2024
Easy to book, confirmation call beforehand, simple check-in process, work done to time and a courtesy call afterwards.
29 July 2024
Everything was completed to time.
28 July 2024
Looked after me from start to finish
28 July 2024
The people are polite and helpful. They also lent me a very expensive car whilst they carried out the work on mine. The car was electric so it gave me experience of the future
28 July 2024
The service experience exceeded my expectations.
27 July 2024
Great customer service and updates throughout
26 July 2024
Excellent service. My contact, Jack, was extremely friendly and helpful
24 July 2024
Completely satisfied with the repair Carried out. Very well done and very efficient. Just a shame how expensive every job is.
24 July 2024
A very informed visit detailing the condition of my car
24 July 2024
I'm very satisfied with the service provided by Sytner BMW, Nathan has been great
23 July 2024
Happy with the work carried out
23 July 2024
The task was completed with no issues. Feel as if I didn't waste 2 hours.
23 July 2024
Kept me informed about what was happening to my vehicle
23 July 2024
Nathan Lynch in the service team was knowledgeable, efficient and communicative - the most recent service was without about the best service experience I have received via a number of BMW locations.
23 July 2024
-
23 July 2024
Kept me briefed.
23 July 2024
Great conversation with dealership
22 July 2024
The garage is always helpful
22 July 2024
As above, the service level on this visit met every reasonable expectation.
22 July 2024
Nathan was great at listening and so approachable. No fuss about what was covered by my extended warranty which was fantastic as it should not add stress on top of the issues one car may have. Car feels great and hopefully will drive thanks!
22 July 2024
Problem is now fixed
20 July 2024
All went very well
19 July 2024
There were plenty of options for appointments. The service and repair work were carried out as explained and in the time frame. The service coordinator called the evening before to confirm.
18 July 2024
The staff at Sytner Tring were very pleasant and professional and kept me informed as to how the service was progressing. I appreciated the car checkup video which was very thorough. The results of the service were all well explained to me.
18 July 2024
I would honestly say I received exceptional service from the moment I walk into the building. Greeted with a smile, offered tea/ coffee while I waited for the person dealing with my booking.
17 July 2024
BMW Tring has great staff and service
17 July 2024
Excellent service from the first phone call to the end of the service.
17 July 2024
Efficient and helpful
16 July 2024
Very happy with the service I received. Jack was very kind and helpful. I've had a bad experience with a car garage before so it's not something I like to do instead I left the garage very happy I will stick with BMW in the future. Thank you Jack
16 July 2024
No pinch points. Satisfied.
16 July 2024
quick turn around very satisfied with knowledge
15 July 2024
Good
15 July 2024
Great customer journey from meeting Jane on front desk to dealing with Sam in Service.
15 July 2024
Helpful service
15 July 2024
Friendly knowledgeable staff that are always willing to help
15 July 2024
i was particularly pleased that the recall item could be fitted in with a front brake issue and dealt with the same day. The engineer who looked after me was very pleasant and helpful throughout and the lady on Reception was also very helpful.
15 July 2024
Very good
14 July 2024
A very smooth and efficient experience. The service staff had great product knowledge.
14 July 2024
Excellent communication from the team from the receptionist to my service advisor
14 July 2024
Like above so very friendly and very efficient from start to finish
14 July 2024
Got everything done in a timely manner,
13 July 2024
Done promptly and correctly
13 July 2024
Excellent communication
13 July 2024
It was a good experience
13 July 2024
I turned up unannounced with no appointment and with a wet dog in tow following a tyre problem. The service man was really helpful, i was kept fully informed as to what was going on and the cost/timescale.
12 July 2024
Job was a repair of pot hole damage. Shock absorber replacement and wheel realignment. Car is now fine.
11 July 2024
The whole team was very welcoming from Ben who took care of my car, Paula, who still took an interest as she has an E46 herself, to Jane who delivered front of house with her usual cheer and kept me topped up with coffee and biscuits!
11 July 2024
Personnal and efficient service
11 July 2024
The team goes above and beyond
10 July 2024
Staff are very helpful, courteous and ready to answer any questions.
10 July 2024
Great service
10 July 2024
Quality service.
09 July 2024
Satisfied with service
09 July 2024
They went out of their way to provide balanced advice and tried their best to reduce unnecessary costs as much as possible.
09 July 2024
First class, polite and efficient staff
09 July 2024
Service was fine
08 July 2024
Kept me informed during inspection. Booked me in promptly for additional work.
08 July 2024
Quick and professional.
06 July 2024
All really good. Thank you.
02 July 2024
Did what they said they would do in the time they said they would do it. Welcoming and comfortable. Good communication.
02 July 2024
All ran very smooth,only issue was no courtesy car available
02 July 2024
They were very polite and the customer area was well equipped and comfortable. I like the smart casual image too. Very professional
30 June 2024
The whole process was easy with friendly and helpful staff.
30 June 2024
All work completed when promised and done to a high standard.
30 June 2024
Fully satisfied
30 June 2024
Kept me informed, I liked the video
30 June 2024
As above
29 June 2024
I was looked after while I waited
29 June 2024
Friendly and polite person served me both at reception and in the service department
28 June 2024
See above
27 June 2024
Thank you Sam Gray
23 June 2024
Good service ! My service advisor Ben Saunders was very helpful and kept me informed all the way through
23 June 2024
Very polite
21 June 2024
Was only in for a safety recall but treated me respectfully
20 June 2024
Your phone centre stinks. I can never get through to the person I want to speak to and am always on hold for long periods of time
11 September 2024
Matt and Kevin were both very helpful and knowledgeable. Matt was very communicative during the entire process.