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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
323 ratings and 180 comments received in the last 90 days.
09 April 2025
Very fast and efficient delivery. Good communication throughout
05 April 2025
I was very satisfied. Jason kept me updated on progress and made the delivery a joy.
04 April 2025
Jason Tack was amazing from start to finish. He wasn't pushy at all and spent a lot of time taking me through my various options and arranging a test drive. Jason is an asset to BMW Tring and a great ambassador of your brand.
03 April 2025
Gerry Lane has once again been very helpful
03 April 2025
Overall very satisfied with the level of service.
01 April 2025
Excellent service from start to finish.
01 April 2025
My purchase was handled in a very professional, friendly and enjoyable manner by all those involved with me.
30 March 2025
an absolute pleasure doing business with Guv again - one of the reasons I went with Tring last time was that once Guv knew it was me getting the car (not my husband) he filled ME in on all the specs & finances - so refreshing and I'll be back ??
29 March 2025
Matt, Kevin, Steve & team were all excellent & very welcoming
26 March 2025
Straight forward process from deciding on the model to looking at different cars that were available in the production line to placing the order and then the car being delivered within the time advised.
19 March 2025
Very friendly site
19 March 2025
All welcoming employees on my visit to collect the new car
18 March 2025
Amir and Stephen were on point and patient with me. Very good sales person.
16 March 2025
All satisfactory
12 March 2025
Everything worked. Previous BMW written off and I needed another quickly. Matt Haynes & I sourced a suitable replacement vehicle within the Sytner Group which was delivered to Tring and prepared for the off before I could get the cash sorted.
10 March 2025
We received excellent help during the purchase process from Jason. He helped us explore all the options before we made our final decision to purchase our BMW 120.
09 March 2025
When buying a new car I always ask for Gerry Lane, as I know he will help me choose the right model for my needs. Once received he spends time to make sure I am aware of new features and functions and is happy for me to call if I have more questions.
07 March 2025
Great experience, only comment was that registration was only confirmed less than 24 hours before collection and therefore gave me precious little time to arrange my insurance as it was a working day
06 March 2025
The staff made us feel very welcome from the moment we stepped in. They were polite, friendly and very attentive to me and my young son. He was given a small gift which made his day! The showroom was immaculate and coffee and biscuits a great bonus.
05 March 2025
All the sales team especially Huseyin was very helpful person.
04 March 2025
Great comms, smooth process
13 February 2025
I was extremely happy with the service and professionalism of the sales and finance personnel that I met at my local Sytner, Tring, dealership. I was kept up to date throughout the buying/build process with delivery coming earlier than anticipated.
09 February 2025
First experience of purchasing a new car. There were a few technical issues which meant I had to sign documents again but very satisfied. Husayin made sure all documents and financial documents were signed ahead of the pick up
09 February 2025
I have only had a positive experience - no issues of any kind
08 February 2025
Jason Tack excellent ,always kept me informed re progress of purchase. He has outstanding knowkedge and a very friendly easy manner
04 February 2025
Attentive and well-informed staff from beginning to end. Michael showed a keen knowledge of the models and was able to recommend a stock car close to my specs.
04 February 2025
Again first class!
03 February 2025
BMW Sytner Tring
03 February 2025
The car is in impeccable condition, and everything was explained clearly. Michael was very accommodating despite my late arrival.
21 April 2025
Sales team dealt with the whole process quickly. Once my car was ready, I was paying and out the door. Looks to me the service team also know what theyre doing.
21 April 2025
As above. A health check on my car after the work carried out assured me all is good which it is not.
21 April 2025
See above...overall the staff are excellent but have difficulty in processing the customer's needs smoothly so extra support for them would improve the service...
19 April 2025
When i called to check the status, they said my car was going in to be washed so give it 30 minutes. When i picked it up, it hadn't been washed. The person who answered the phone wasn't particularly friendly either. Rarely have a good experience here
19 April 2025
Polite and helpful staff. I was kept informed throughout
19 April 2025
It took almost 1.5 days to complete a brake fluid and a/c service on my 745e. I had hoped to pick my car up by 5.30 pm but only got a call at 5.10 to say I could pick up at 9.30 next day. Eventually it was released to me at 10.30 . No video report to
16 April 2025
The paperwork for my vehicle was ready and explained to me plus I was given a quick tutorial on the controls of the courtesy car.
16 April 2025
I could have got a tyre much cheaper without too much effort
15 April 2025
Friendly staff.
12 April 2025
Very satisfied good service
11 April 2025
Very good customer service and a clean, serviced car at the end of the day!
11 April 2025
Completely satisfied with Jack Price although others in the team let him down badly while he was on annual leave. Had to escalate issue to Elaine to get a resolution
10 April 2025
Although I had to wait for a bit for the service to be completed, I was very comfortable in the waiting area with complimentary coffee and a chat with the other patrons.
10 April 2025
Very friendly here.
09 April 2025
Was great as ever
08 April 2025
As mentioned, no issue with Sam but I cannot be satisfied with the actions that were not carried out as promised.
08 April 2025
Car was ready on time and additional problem identified when the car was on the ramp was cleared .
06 April 2025
I received what I was promised and all done on time.
06 April 2025
MOT was given and car washed and cleaned
05 April 2025
Very satisfied. I understood what was required and the cost and received the video of the underside of the car
05 April 2025
Ben phoned me 3 times to confirm date and to make sure everything went ok
05 April 2025
From booking in the service to checking the car in and picking it up, everything is handled with care and efficiency.
03 April 2025
Easy process
03 April 2025
Dealt with all my requirements, did so in a timely manner and exceeded my expectations
02 April 2025
Very efficient process
02 April 2025
Nothing is ever a problem. More than happy to help with any quiery
02 April 2025
Michael looked after us well without being pushy and pleased with my purchase
02 April 2025
Very efficient and friendly service.
31 March 2025
Same as above
31 March 2025
Quickly resolved. Friendly people
31 March 2025
Always have been good to deal with
30 March 2025
Work carried out efficiently & good communication
30 March 2025
Staff are very friendly and informative. Kept me in the loop of what was happening with my car at every step.
29 March 2025
Satisfied with the eventual outcome, but overall the experience was less than ideal as I'd had a crucial component of the car not working for almost 4 months while I waited for the appropriate part
28 March 2025
Very satisfied. Everyone I was served by at Tring was very polite and friendly.
27 March 2025
Sytner Tring are always very professional and courteous. However what let them down on this occasion is the wait that i endured for my service and MOT. I was initially informed that this would entail a 2 hour wait. This turned into 4.5 hours.
27 March 2025
Work has been timely and reasonably cost effective
27 March 2025
Very straightforward to deal with.
26 March 2025
Good communication
25 March 2025
Good service done on time Good communication with me good customer service
25 March 2025
Very Friendly and helpful staff at Sytner Tring
25 March 2025
The fault was diagnosed and rectified within days, and I was kept upto date throughout
24 March 2025
Cannot think of anyway to improve the service I received.
24 March 2025
After some initial confusion, Sytner Tring went out of their way to meet my needs. This comprised a courtesy car, and a birthday gift for my mother. Both of which were much appreciated. Elaine and Sam (and the receptionist) deserve special praise.
24 March 2025
Car was booked in ok, only when I got there told I would have to leave for a few days. communication was ok on day 1 and 2, then nothing on day 3, I had to chase effectively 2 working days after to see if the car was ready.
24 March 2025
Very easy to plan my day. Courtesy car helped and work carried out as planned.
24 March 2025
Very helpful and accommodating. MOT and service done as per agreed timelines.
23 March 2025
Very satisfied and kept updated
23 March 2025
Was well looked after from start to finish
21 March 2025
Unhappy with charge for loan car
20 March 2025
The Staff are polite, efficient & professional.
20 March 2025
All done quickly and efficiently
19 March 2025
Yes i received a health check video very impressed
18 March 2025
Good service
18 March 2025
Very good, despite some of my moaning, everything was dealt with expertly and to my satisfaction
17 March 2025
Despite the car not being washed I was happy with my visit.
17 March 2025
Booking service was easy, service staff excellent, work was done efficiently. Parking very difficult for service customers!
16 March 2025
The costumer service anticipation to the work needed to the car is very professional and friendly warm welcoming and greeting from Liz from in the reception, Nathan at the service explained very clearly the procedures and very knowledgeable
15 March 2025
Thank you to Nathan and colleagues for their kind and thoughtful manners
15 March 2025
All good and professional
15 March 2025
Pleasant Staff
15 March 2025
Comfortable, good facilities and clean.
15 March 2025
Prompt reception and pick-up, clear explanation of work done and needed. Not perfect though - I never received the promised workshop video of the vehicle health check despite prompting.
14 March 2025
Excellent service
13 March 2025
Great service and MOT. I thought the horn was not working , technician explained it had been tested multiple times and was working.
12 March 2025
Done everything that needed to be done
12 March 2025
Everything was well prepared before my visit and I was kept updated along the way with progress and any further work authorisation required. My car was returned to me as promptly as possible and presented well. The car feels as good as ever
12 March 2025
The promised phone call to tell us the car was ready didn't happen so we simply turned up to pick up at 5.50pm before you closed.
11 March 2025
Well informed and i felt like I was not pushed into anything
10 March 2025
Nathan was very attentive, professional and gave great sensible advice. He and the team put me at ease with some serious car issues and put a plan together so i could get them fixed ASAP to keep us safe.
10 March 2025
Quick and excellent service with quality expected by BMW.
10 March 2025
Everything was perfect, thank you!
09 March 2025
As above
09 March 2025
Staff good and approachable.
08 March 2025
Given a good health check and service and condition explained thoroughly. The car was returned in a very clean condition
08 March 2025
Sorted my car out in the timeframe and delivered back
08 March 2025
Efficient
08 March 2025
Very helpful person on service desk - Alex was great
08 March 2025
Easy to contact. Work completed on time and as discussed
06 March 2025
So far it's not fixed and I've awaited over 24 hours for someone to book the car back in to get fixed as I was offered a date in April for to car availability
06 March 2025
Seems don't have way of finding problem and have to wait a month for courtesy car
05 March 2025
As above, friendly, welcoming and reasonable in price so far.
04 March 2025
Service carried out and explanation given, when required, in a professional manner
04 March 2025
See above
03 March 2025
Professional and helpful service.
02 March 2025
Efficient
02 March 2025
As above. Work OK cost not
28 February 2025
Sorted the car while I waited and received a wash all great
27 February 2025
My issue was not resolved (unable to identify problem). Also the car lost its rear tow hook cover (cost me £115) while at the garage. Although the service video showed it missing already, this was after it had sat outside at BMW from Thurs to Monday
27 February 2025
Friendly great service
27 February 2025
I think you did the job
27 February 2025
Went smoothly
27 February 2025
Amazing
27 February 2025
Alex (service advisor) talked everything through and ensured that a minor problem was resolved by getting a technician out to identify what was wrong while I was there.
26 February 2025
Apart from software problem with MoT system experience was good.
24 February 2025
Work completed on time and Jack kept me fully informed throughout the day
24 February 2025
As above
24 February 2025
I was completely satisfied
24 February 2025
The service was through and detailed
22 February 2025
The whole team at Tring were excellent and did everything in their power to make my experience special.
22 February 2025
Excellent customer service
22 February 2025
All was good except that when I got home I saw there were several minor charges on the invoice which hadn't been pointed out or explained to me.
22 February 2025
They did what was asked and were prompt
22 February 2025
Made things very easy for me
21 February 2025
On time and well informed
20 February 2025
If I could make one small suggestion, but would get it if you guys said no. But I had very little charge on my car 15%. If they could have charged it to 50% that would have been amazing service
19 February 2025
I was kept informed at every stage while my car was in.
19 February 2025
As above.
17 February 2025
Very good service from Nathan.
17 February 2025
Brilliant and polished staff justify high costs
17 February 2025
Disappointed in the lack of support with the with my car's fault. The dealership staff are very friendly.
15 February 2025
1
15 February 2025
I was having issues with EMAC when trying to move my service plan to my new car, failing to resolve the issue. I spoke to Lloyd at Tring and he was able to quickly resolve the matter and move the plan over. The usual excellent service quality.
13 February 2025
The service was timely and the video overview is very transparent
12 February 2025
Had to wait a long time.
12 February 2025
Nathan was very helpful, explained all the stages of work done and advised me of remedials as well
11 February 2025
See above
11 February 2025
Tailored assistance on each occassion made for an excellent experience so far. I know i am in 'safe hands' with the team here.
10 February 2025
Perfect service but slipped up as twice requested a quote ahead of the appointment and never received it and, on the day dropped my car and explained that if at all possible it would be good to get it back asap. mine was the last to leave at 5,45pm!
10 February 2025
The undertook the recall rectification and an air conditioner regas for a very reasonable price.
09 February 2025
Very happy with overall experience but did have to wait a little while for an appointment
09 February 2025
Always friendly, attentive, helpful.
09 February 2025
Good reception, good updates and quality work
08 February 2025
Only a brake fluid change but updated and work completed quickly
08 February 2025
Car came back with chipped windscreen, sliced tyre and indicator not working. I cannot prove this was done at the dealer. Called Monday to discuss. 1 week no call back. My wiper (blades replied at service) has stopped working and caused damage
08 February 2025
Courteous. Understanding. Kept me informed throughout the repair process.
07 February 2025
As above excellent service
06 February 2025
Super helpful when fitting me in with a puncture and Ben the service advisor was great!
06 February 2025
Very satisfied with the service person his name was Sam Very helpful and understanding thank you Sam 10 out of 10
06 February 2025
Timely repair enabled me to enjoy my planned weekend away
05 February 2025
Car runs well and turnaround was quick
05 February 2025
Work was done efficiently and quickly.
04 February 2025
The service is generally very good, the staff friendly and helpful. But parts prices are so high - nearly £400 for a 12V battery for my E63! High parts prices kill older cars, as well as their residual values.
04 February 2025
Great service
04 February 2025
Great Customer Service..!!
03 February 2025
Nice waiting area in reception with refreshments / wasn't kept waiting too long to be seen / had direct contact making process much easier / Centre was open from 8am so I could drop car off early.
03 February 2025
Resolved issue on the day
03 February 2025
Happy with bmw
03 February 2025
Great service, easy booking and drop off/collection
03 February 2025
Very good reception and service team
02 February 2025
Sorted out several issues we had with our car, so satisfied customer
02 February 2025
Perfect in every way.
02 February 2025
Extremely helpful, replaced a tyre and checked my car over whilst I waited.
02 February 2025
EXCELLENT SERVICE
02 February 2025
The service dept were courteous but they didn't tell me the water in the building was running again until I asked. I would have had to use the washroom in another building. I wondered if they had forgotten I was still waiting for my car
01 February 2025
You provide a very good quality of service.
01 February 2025
Damage to car and crazy expensive
01 February 2025
Did as asked in a pleasant manner
01 February 2025
Happy customer
31 January 2025
I couldn't have been any happier excellent staff
21 April 2025
Very helpful sales person