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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 144 comments received in the last 90 days.
29 May 2025
Fast, efficient delivery
26 May 2025
Friendly and professional
09 May 2025
Excellent service from Matt Haynes and colleagues (Kevin, Louise, etc). After-sales advice from Matt Haynes and Phil Barrett was excellent. I've might have dropped one star only because centre is very busy which can lead to long waits.
06 May 2025
The showroom was superb
04 May 2025
Everything was ready, all questions answered a pleasant experience.
26 April 2025
Again, all down to Amir,the bmw is a top product but you need a top back up team to support this, if I could give a 11 I would
25 April 2025
the salesperson was informative and very helpful
21 April 2025
Very helpful sales person
09 April 2025
Very fast and efficient delivery. Good communication throughout
05 April 2025
I was very satisfied. Jason kept me updated on progress and made the delivery a joy.
04 April 2025
Jason Tack was amazing from start to finish. He wasn't pushy at all and spent a lot of time taking me through my various options and arranging a test drive. Jason is an asset to BMW Tring and a great ambassador of your brand.
03 April 2025
Gerry Lane has once again been very helpful
03 April 2025
Overall very satisfied with the level of service.
01 April 2025
Excellent service from start to finish.
01 April 2025
My purchase was handled in a very professional, friendly and enjoyable manner by all those involved with me.
30 March 2025
an absolute pleasure doing business with Guv again - one of the reasons I went with Tring last time was that once Guv knew it was me getting the car (not my husband) he filled ME in on all the specs & finances - so refreshing and I'll be back ??
29 March 2025
Matt, Kevin, Steve & team were all excellent & very welcoming
26 March 2025
Straight forward process from deciding on the model to looking at different cars that were available in the production line to placing the order and then the car being delivered within the time advised.
19 March 2025
All welcoming employees on my visit to collect the new car
19 March 2025
Very friendly site
18 March 2025
Amir and Stephen were on point and patient with me. Very good sales person.
16 March 2025
All satisfactory
08 June 2025
Job well done, but I think that charging £8.56 for a battery, presumably for the key, is a bit steep when I buy and fit them myself for 20p.
07 June 2025
While the overall service was good. I was dissatisfied with the communication over the delays that a simple service and tyre change. The ETA went from 1day to 3 days and I had to call multiple times just to get an update.
07 June 2025
All good
06 June 2025
Everything was carried out exactly as was discussed & agreed.
06 June 2025
The costs
04 June 2025
All the staff were very friendly and ensured that top class customer service was provided
04 June 2025
Dealt with my problem very quickly and thoroughly.
03 June 2025
The staff were very helpful and attentive in every aspect
02 June 2025
The (admittedly free) valeting was not as thorough as previously. Conversely, Nathan Lynch, the service advisor, was first class. His efforts confirmed there was no need to replace the windscreen wipers.
02 June 2025
Always friendly and helpful
01 June 2025
Excellent
30 May 2025
All problems sorted with good communication and transparency
29 May 2025
Easy to book in and the video was helpful
29 May 2025
Everything as promised. Did everything I wanted in a faster time than initially advised.
29 May 2025
Friendly staff, who don't try to upsell issues that don't need fixing. Comfortable waiting area too.
27 May 2025
Satisfied with service experience although quotes for additional work requested but not supplied. £150 diagnostic fee seems a excessive considering the vehicles failure.
27 May 2025
It was easy to book, and work done as expected
27 May 2025
As last
27 May 2025
The staff were especially friendly and helpful, and the price was reasonable.
27 May 2025
My car always comes back like bew
26 May 2025
efficient and reactive
26 May 2025
Excellent customer care at all levels. Alex Chou particularly good.
24 May 2025
Excellent customer service from start to finish Very pleasant experience can't fault
23 May 2025
Very satisfying, every thing was explained
22 May 2025
Service great, missing 5th star as was a lot of money for an oil and filter change
21 May 2025
Good reception and support from Nathan. Simple job easily completed
21 May 2025
Alex Chau gave excellent service
20 May 2025
Alex - the service manger went the extra mile in accommodating my MOT and an estimate from the repir shop as well as the major service all on the same day.
20 May 2025
Always competent.
20 May 2025
All finished within promised finish time.
19 May 2025
Work carried out quickly and efficiently
17 May 2025
Easy and simple communication. The staff know what they are doing.
16 May 2025
The gentleman who arranged my services was very good.
16 May 2025
The staff are outstandingly efficient, polite and helpful.
13 May 2025
I was happy as always. Comms and service are great.
11 May 2025
Quick and efficient
11 May 2025
The service was effiently planned and excellently executed. I appreciated the videos and everything was clearly explained to me.
10 May 2025
Simply quick service whilst I waited.
09 May 2025
Because I am looked after and treated so well. I did miss the usual receptionists the other day. Think it was a Tuesday. But they were off and badly missed. No offer of a drink!
08 May 2025
I felt the health check of the vehicle could have been done before the tyre authorisation to avoid a second visit for tyres
08 May 2025
Process and progress is explained. Problems are resolved.
06 May 2025
as above but kept me well informed throughout the process.
06 May 2025
Good communication
05 May 2025
The repairs were very easy to get booked in, a loan car arranged and the repair me made to a very high quality
05 May 2025
Well organised with consideration for the car owner
05 May 2025
I found the whole process was very efficient and trouble-free. All staff involved were polite, friendly and helpful. I thought the updates on the progress of the service were excellent and I especially liked the video of the vehicle check.
04 May 2025
As above
03 May 2025
See above. Repair was satisfactory
30 April 2025
good friendly staff
29 April 2025
Booked service and MOT a month in advance- check-in and follow up procedures adhered to by Nathan and work carried out as per.
29 April 2025
They took on a job that a couple of other centres shied away from. Alex Chow kept me up to date with progress and made the whole process very smooth.
28 April 2025
Helpful staff - efficient service
27 April 2025
As above
25 April 2025
Issue professionally dealt with.
25 April 2025
Same as above
25 April 2025
As anove
23 April 2025
Happy
21 April 2025
See above...overall the staff are excellent but have difficulty in processing the customer's needs smoothly so extra support for them would improve the service...
21 April 2025
Sales team dealt with the whole process quickly. Once my car was ready, I was paying and out the door. Looks to me the service team also know what theyre doing.
21 April 2025
As above. A health check on my car after the work carried out assured me all is good which it is not.
19 April 2025
Polite and helpful staff. I was kept informed throughout
19 April 2025
When i called to check the status, they said my car was going in to be washed so give it 30 minutes. When i picked it up, it hadn't been washed. The person who answered the phone wasn't particularly friendly either. Rarely have a good experience here
19 April 2025
It took almost 1.5 days to complete a brake fluid and a/c service on my 745e. I had hoped to pick my car up by 5.30 pm but only got a call at 5.10 to say I could pick up at 9.30 next day. Eventually it was released to me at 10.30 . No video report to
16 April 2025
The paperwork for my vehicle was ready and explained to me plus I was given a quick tutorial on the controls of the courtesy car.
16 April 2025
I could have got a tyre much cheaper without too much effort
15 April 2025
Friendly staff.
12 April 2025
Very satisfied good service
11 April 2025
Very good customer service and a clean, serviced car at the end of the day!
11 April 2025
Completely satisfied with Jack Price although others in the team let him down badly while he was on annual leave. Had to escalate issue to Elaine to get a resolution
10 April 2025
Very friendly here.
10 April 2025
Although I had to wait for a bit for the service to be completed, I was very comfortable in the waiting area with complimentary coffee and a chat with the other patrons.
09 April 2025
Was great as ever
08 April 2025
As mentioned, no issue with Sam but I cannot be satisfied with the actions that were not carried out as promised.
08 April 2025
Car was ready on time and additional problem identified when the car was on the ramp was cleared .
06 April 2025
I received what I was promised and all done on time.
06 April 2025
MOT was given and car washed and cleaned
05 April 2025
Very satisfied. I understood what was required and the cost and received the video of the underside of the car
05 April 2025
Ben phoned me 3 times to confirm date and to make sure everything went ok
05 April 2025
From booking in the service to checking the car in and picking it up, everything is handled with care and efficiency.
03 April 2025
Easy process
03 April 2025
Dealt with all my requirements, did so in a timely manner and exceeded my expectations
02 April 2025
Very efficient process
02 April 2025
Nothing is ever a problem. More than happy to help with any quiery
02 April 2025
Michael looked after us well without being pushy and pleased with my purchase
02 April 2025
Very efficient and friendly service.
31 March 2025
Always have been good to deal with
31 March 2025
Quickly resolved. Friendly people
31 March 2025
Same as above
30 March 2025
Staff are very friendly and informative. Kept me in the loop of what was happening with my car at every step.
30 March 2025
Work carried out efficiently & good communication
29 March 2025
Satisfied with the eventual outcome, but overall the experience was less than ideal as I'd had a crucial component of the car not working for almost 4 months while I waited for the appropriate part
28 March 2025
Very satisfied. Everyone I was served by at Tring was very polite and friendly.
27 March 2025
Very straightforward to deal with.
27 March 2025
Work has been timely and reasonably cost effective
27 March 2025
Sytner Tring are always very professional and courteous. However what let them down on this occasion is the wait that i endured for my service and MOT. I was initially informed that this would entail a 2 hour wait. This turned into 4.5 hours.
26 March 2025
Good communication
25 March 2025
Good service done on time Good communication with me good customer service
25 March 2025
The fault was diagnosed and rectified within days, and I was kept upto date throughout
25 March 2025
Very Friendly and helpful staff at Sytner Tring
24 March 2025
Very easy to plan my day. Courtesy car helped and work carried out as planned.
24 March 2025
Car was booked in ok, only when I got there told I would have to leave for a few days. communication was ok on day 1 and 2, then nothing on day 3, I had to chase effectively 2 working days after to see if the car was ready.
24 March 2025
After some initial confusion, Sytner Tring went out of their way to meet my needs. This comprised a courtesy car, and a birthday gift for my mother. Both of which were much appreciated. Elaine and Sam (and the receptionist) deserve special praise.
24 March 2025
Cannot think of anyway to improve the service I received.
24 March 2025
Very helpful and accommodating. MOT and service done as per agreed timelines.
23 March 2025
Very satisfied and kept updated
23 March 2025
Was well looked after from start to finish
21 March 2025
Unhappy with charge for loan car
20 March 2025
All done quickly and efficiently
20 March 2025
The Staff are polite, efficient & professional.
19 March 2025
Yes i received a health check video very impressed
18 March 2025
Very good, despite some of my moaning, everything was dealt with expertly and to my satisfaction
18 March 2025
Good service
17 March 2025
Booking service was easy, service staff excellent, work was done efficiently. Parking very difficult for service customers!
17 March 2025
Despite the car not being washed I was happy with my visit.
16 March 2025
The costumer service anticipation to the work needed to the car is very professional and friendly warm welcoming and greeting from Liz from in the reception, Nathan at the service explained very clearly the procedures and very knowledgeable
15 March 2025
Comfortable, good facilities and clean.
15 March 2025
Pleasant Staff
15 March 2025
Thank you to Nathan and colleagues for their kind and thoughtful manners
15 March 2025
Prompt reception and pick-up, clear explanation of work done and needed. Not perfect though - I never received the promised workshop video of the vehicle health check despite prompting.
15 March 2025
All good and professional
14 March 2025
Excellent service
02 June 2025
On time and very good service and hoping the same after sales.